Return policy

1. The essentials

• 30 daysto return a tire that has not been installed, in its original condition, from receipt or pickup.
• As newnever fitted or driven on, with no mounting marks, with the original labels.
• Refundto the payment method used, taxes included, once the return is received and inspected.

2. Eligible products

Eligible for a standard return are tires that have not been installed, in their original condition. A tire that has been fitted, inflated or driven on, even for a short distance, is no longer as new and cannot be returned for a simple change of mind. It does remain covered by the warranties described below.

Specially ordered products, meaning a size we do not keep in inventory, are flagged as such before the order is confirmed and may be non-refundable, except in case of a defect.

3. How to make a return

1. Write to us with your order number, through the contact form. Contact us
2. We confirm eligibility, then set the return method together: a handover arranged with Pneus Distribution, at 1800 5e Avenue, Grand-Mère, QC G9T 2P4, or shipping.
3. Once the product is received and inspected, the refund is issued to the payment method used.

Return shipping costs are yours, except where we made a mistake or the product is defective: in those cases we cover everything. A handover arranged with us costs nothing.

4. Cancelling before handover

Since no payment is taken online, cancelling a request that has not been paid costs nothing: write to us with your order number and the reserved stock goes back into circulation immediately.

5. Damaged product or picking error

Check your order on receipt. If an item is damaged or does not match what was agreed, tell us within 48 hours: we arrange the replacement or the refund, at no cost to you.

6. Warranties

• Manufacturer warranty: every new tire is covered against material and workmanship defects; some models also offer a mileage warranty. As a distributor, we support you through any claim.
• Legal warranty: Quebec’s Consumer Protection Act guarantees that goods must be fit for normal use for a reasonable length of time. That warranty applies as of right and nothing in this policy limits it.

7. Questions

The simplest route is to write to us through the Contact page. The FAQ also covers the most common cases.